Returns Policy

We are happy to return full price and sale items from our online store within 10 days of receiving your order. Anything outside of the 10 day period can be exchanged or credited. For purchases made in store, please refer to your printed receipt.

  • Returned items must be undamaged in their original packaging with all labels, tags, barcodes still attached.
  • All items must be returned unworn with no evidence of scented deodorants or aftershaves.
  • Please note the goods are your responsibility until they are received and signed for by us, so please ensure all items are securely packaged to avoid the possibility of damage in transit.

Return Shipping Costs

We advise returning any items back to us using a trackable service. The items being returned are the sole responsibility of the sender until they are scanned in to our warehouse. 

If your order was eligible for free shipping, the cost of the service is £3.99 and will be deducted from your refund.

How To Return An Order

  • Please contact us and let us know if you would like a refund or exchange
  • Ensure the goods are in the same condition you received them in, unworn and with the original tags still attached.
  • Please return the items via a trusted courier service (we recommend a tracked, insured service such as Royal Mail) to the address below:

Detour Online Returns
79-81 High Street
Rhyl
LL18 1TH

If you have any questions please contact us using the form below:

 

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